Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that garage door cable issues can leave your door completely inoperable, compromising both convenience and security. Our rapid response team is specifically trained to handle cable emergencies with priority scheduling.  During normal business hours (Monday-Friday 7AM-6PM, Saturday 8AM-2PM), our technicians typically arrive within 2-4 hours of your call. We maintain fully stocked service vehicles with common cable types and related components, so most repairs are completed in a single visit.  For emergency situations outside business hours, we offer 24/7 service with no additional emergency fees. Our after-hours response time averages 1-3 hours depending on your location within our service area.  Once on-site, most cable repairs take 30-60 minutes to complete. This includes a thorough inspection of related components (springs, drums, pulleys) to ensure the issue won't recur. We also lubricate all moving parts and test the door through multiple cycles before leaving.  If you're experiencing cable issues, we recommend not attempting to operate the door as this can cause additional damage or injury. Call us immediately at (419) 637-4248 for prompt, professional service.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables endure tremendous stress during normal operation, and understanding why they fail helps prevent future problems. Here are the most common causes of cable issues:  Normal Wear and Tear: Cables have a finite lifespan, typically 8-15 years depending on usage frequency and maintenance. Daily cycling gradually weakens cable strands until failure occurs. High-use doors (4+ cycles per day) wear faster.  Improper Spring Tension: This is a leading cause of premature cable failure. When springs lose tension over time, cables must compensate by bearing additional weight. This overload accelerates wear dramatically. Conversely, over-tensioned springs can cause cables to wrap incorrectly and fray against drums.  Rust and Corrosion: Ohio's humid summers and salt-treated winter roads create corrosive conditions. Cables exposed to moisture develop rust that weakens individual strands. Galvanized cables resist corrosion better than standard steel but still require attention.  Misaligned Tracks or Hardware: When doors don't travel smoothly, cables can jump from drums, twist, or rub against components. Even slight misalignment causes uneven wear and eventual failure.  Age-Related Brittleness: Older cables lose flexibility and become prone to snapping rather than gradually fraying. If your cables are original to a door over 15 years old, preventive replacement is wise.  Improper Installation: Cables installed without proper tension or wound incorrectly on drums fail prematurely. This is why professional installation matters even for seemingly simple repairs.  Temperature Extremes: Dramatic temperature swings cause cables to expand and contract repeatedly, creating metal fatigue. Ohio's climate is particularly challenging.  During any cable repair, our technicians inspect all related components and address underlying causes to prevent repeat failures. Regular maintenance, including cable inspection and lubrication, extends cable life significantly.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We believe every homeowner deserves a beautiful, high-quality garage door, and we've partnered with leading financing providers to make that possible regardless of your current budget.  Financing Options Available:  0% Interest Promotional Financing: Qualified applicants can take advantage of 0% APR for 12-24 months, depending on the purchase amount. This allows you to spread payments over time without paying a penny in interest if paid in full during the promotional period.  Low Monthly Payment Plans: For larger projects or those preferring extended terms, we offer affordable monthly payment options up to 84 months. This makes even our premium carriage-style doors with custom wood grain finishes and iron strap hinges accessible.  Quick Approval Process: Our financing application takes just minutes to complete and provides an instant decision in most cases. We perform a soft credit check initially, so exploring your options won't affect your credit score.  No Prepayment Penalties: Pay off your balance early at any time without fees. Many customers use financing for convenience, then pay off when convenient.  Same-as-Cash Options: For those who want maximum flexibility, our same-as-cash programs allow you to take delivery now and pay later without interest.  Our Carriage-Style Door Collection includes stunning designs with authentic wood grain textures, decorative iron strap hinges, and period-correct hardware. These doors dramatically enhance curb appeal and home value, often returning 95-100% of their cost in increased property value.  To explore financing options, schedule a free in-home consultation. We'll measure your opening, discuss style preferences, and provide detailed quotes with monthly payment estimates. There's no obligation, and you'll have all the information needed to make an informed decision.  Contact us at (419) 637-4248 or submit a request through our contact form to get started.

Question 4

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranty coverage that provides genuine peace of mind:  Repair Warranty: All repairs include a 2-year warranty covering both parts and labor. If a component we installed fails within this period, we'll replace it at no charge including the service call. This applies to springs, cables, rollers, hinges, openers, and all other components.  Installation Warranty: New door installations receive our extended warranty package including 2 years on labor and the manufacturer's warranty on components (typically 1-year to lifetime depending on the product and component).  Satisfaction Guarantee: If you're not completely satisfied with any service within 30 days, we'll return to make it right at no additional cost.  Our warranties are transferable if you sell your home, adding value for potential buyers.

Question 5

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and equipped to service all major garage door and opener brands including:  Door Manufacturers: Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Raynor, Northwest Door, Martin Door, and all other residential and commercial brands.  Opener Manufacturers: LiftMaster, Chamberlain, Genie, Craftsman, Linear, Marantec, and all other opener brands regardless of age or model.  We stock common parts for most major brands on our service vehicles, enabling same-day repairs in most cases. For specialty or discontinued parts, we can typically source replacements within 1-3 business days.  If you have an older or unusual garage door system, don't hesitate to call. We've repaired doors from every era and enjoy the challenge of maintaining vintage or custom systems.

Question 6

What areas do you serve?

Accepted Answer

New London Garage Doors proudly serves communities throughout north-central Ohio with prompt, professional service:  Primary Service Areas: New London, Norwalk, Willard, Greenwich, Shiloh, Plymouth, Shelby, Ashland, Mansfield, Bucyrus, and Galion.  Extended Service Area: We also serve surrounding communities within approximately 30 miles of New London. If you're unsure whether we cover your area, please call—we're often able to accommodate requests outside our primary zone.  Response Times: Customers in our primary service areas typically receive same-day service for urgent needs. Our centrally located base allows efficient routing to minimize wait times.  Emergency Coverage: Our 24/7 emergency service covers the entire service area with no additional travel charges for most locations.  We've served this region for over 30 years and take pride in our relationships with customers throughout these communities. Many families have trusted us across multiple generations.  Call (419) 637-4248 to confirm service availability for your location.

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